Wrong debit of rupees 7332 in a/c?

Question

R/Sir
It is brought to your kind notice that I am holder of SB A/C with your branch at Ferozepur City. A payment of Rs.7332/- was made through ATM to Bharti Retail (Easy Day) on date 30/01/2016 But transaction was failed whereas amount was debited. For this complaint was the registered on dated 02/02/2016 in branch. But no action yet taken. So you are requested to solve my complaint and transfer the amount of Rs. 7332 /- Other wise I am ready to close my account due to poor services of Bank and i will knock the door of court.
 

Answer 1

Dear Raj,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the bank has failed to resolve your complaint or provide clarification to your satisfaction, the right course for you would be to  escalate the matter to the Banking Ombudsman for resolution. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas