Excess deduction of debit card annual maintenance charges?

Question

Account Number : Account Type : Savings Branch : Miyapur (2175) IOB has deducted the annual debit card maintenance charges for the above stated account twice as per below: Description of transaction in the statement : "TO ANNUAL FEE CARD  ON 12/07/15" Dates on which account was debited : 13-JUL-2015 & 31-JUL-2015 Amount Debited : 114.00 & 114.00 I have raised multiple complaints with the "Miyapur" branch in this regard. Eventhough, the branch's staff promised to reverse the second false transaction, they failed to do so. I have also sent couple of emails to the branch in this regard to  but there is no response. Please help in reversing the second wrong transaction in this regard.

Answer 1

Dear Vishwanath

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Since the home branch is not responding to your request for reversal of the additional charges, please complain to the bank management. The process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA