Amount deduction from debit card?

Question

I tried to withdraw 1000 rs using bank ATM card from a ATM. The transaction was not complete stating try again later. And the ATM returned back to the home screen. But the amount has been deducted for that transaction. Need justification for this with the deducted amount.

Answer 1

Dear Keerti

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is always better to press 'Cancel', 'Clear' buttons, before you leave the ATM, when the transaction seems to have not gone through.  At times, due to slow transmission, the money may get dispensed with slight delay and if you have left the ATM place in a hurry, a subsequent visitor might take away the amount.  I'm not sure, as to what transpired in your case.  I suggest that you should forthwith give a written complaint to your home branch and ask for refund of the money under an acknowledgement.  If the branch is not responding or the response is not to your satisfaction, you may complain to management of the bank.  The details of the bank officials to be mailed, would be available on their website.

RAJA