credit card complaint?

Question

Hi Team, I have enrolled myself for Credit card on 19th Aug 2015 with annual fee of 499 rupees. I am yet to receive the credit card from and yet i am receiving the monthly statement from them. I have written them email about the same but they don't offer any solution to my above mentioned concern. This is highly unprofessional and charging me unnecessarily. I have tracked my card delivery status sbionline and not to my surprise, it says "Congratulations! Your Card application has been approved. Your Card will be delivered to your mailing address within the next 10 working days.". I request you to help me on this. Regards, Jitendra Rathore
 

Answer 1

Dear Jitendra

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please complain regarding your grievance to the bank's senior management and the process is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA