I do not receiving SMS from bank any transaction?

Question

Dear Sir, I Open my Account & update my mo.no. But i do not received any transaction SMS on My Mobile No. When I coll To Castemar Care They tall me Plz contact on your branch But when I am going to Branch They tell me mobile no all ready Re jester But i don't reseving Any sms of my no. but i receved any net baking sms like( paswed, change & more ) .

Answer 1

Mr.Ravi,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

The fact you have received many SMSes from your bank is sufficient proof that your mobile number is registered. If you have not received SMS pertaining to  one financial transaction it could be due to technical problem and an aberration. Still it is the duty of the bank to look into and clarify the factual position to you. You may execute another transaction to test whether you get SMS alert. If you do not get then please write to Nodal Officer of your bank through email or letter for prompt action, in the light of conflicting responses coming from Phone Banking, Branch and your experience. I am sure your concern will get addressed. You can find email/office address of the Nodal Officer on the bank’s website.  

 

Regards

 

J R Mohandas