Credit Cards — Additional surcharges looting customers?

Question

I have been a loyal bank Customer since many years also using their Credit Cards. There already had many instances where I had to write complain on this forum. My card limit is 25K and I was told that I will be waived off all petrol surcharges hence I swiped my card for 25K on a petrol pump. Now I see that I have to pay back 26200/- because I am asked to pay the surcharges. It is totally unacceptable as I wont be happy paying 1200 rupees extra just for fueling my car. Do they really want us to use the card or it is just given to loot the customers. To add to that I had called up the customer support and they were not ready to help at all, on top of that the lady was talking to was very rude and was not ready to listen to me at all she hung up on me. Is this the reason why we do banking with you for years? Very Frustrated chaitanya

 

Answer 1

Dear Chaitanya,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your frustration is understandable. Are you in possession of any communication from your bank committing waiver of fuel surcharge. In the absence of such commitment in writing your claim will find no takers.  Nonetheless, I would suggest you to escalate the matter to the bank's Nodal Officer through email or letter  and await response. Try to provide any document in support of your claim. You can find contact details of Nodal Officer on the bank's website.

Regards

 

J R Mohandas