Complaint - credit cards?

Question

Initially The executive explained about the bank Gold card with the annual charges of Rs 500.00 and i have signed on the forms but they mailed me the Air India Mail card which annual charges is Rs 1500+ Tax(comes to Rs 1800). I have called to customer care and complaint about the cards and they have replaced the card to gold with the Air India Mile card Charges of Rs1800 again i Raised this with customer care and they said don't pay this month bill and the charges will be reversed in next bill. The bill had a reversal of Rs 1500 but with the Rs 500 of late payment charges+ Tax of Rs300 to the Air India mile cards is not reversed. I called to the customer care and email to email id but they are responding very very slow with not proper response.
I have cancelled the cards being frustrated after mailing and calling the customer for past one year and now i requested for the reversal of all charges. They are not responding to that but daily (thirce) am getting call from a executive who doesn't have access to the email of complaints and asking for the payment. 
Please sort this issue out so that i can live freely without any stress. I bought this card as it is a reputed Government bank but the issue am facing is very worst and it should not happen to anyone.
They asking us to buy a credit card by calling to our mobiles but after buying the card they are torchering the people. Please make necessary action on this

 

Answer 1

Dear Srivatsan

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please handover over a written complaint to your home branch and do obtain an acknowledgement.  Your grievance should get resolved.  However, do note that the reversal would get reflected, only in your next credit card bill, unless you can check it on net banking.  

RAJA