Slot was not confirmed but the money was debited?

Question

Sir, I have created account and proceeded to Payment for booking gre slot but the transaction was failed and slot was not booked but the amount of 13000 got debited from the account. Kindly provide me the procedure for refunding of amount.

Answer 1

Dear Haripal,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your bank should be able to provide trail of the recipient of the amount debited to your account for follow up and getting refund. Please take up with your bank providing complete details of the payment including the receipt/acknowledgement containing transaction reference number.  I am sure your bank will help you resolve the matter. In case you do not get proper response/resolution, you can escalate the matter to the bank's Nodal Officer through email or letter.

You can find contact details of the Nodal Officer on the bank's website.

Regards

 

J R Mohandas