Icici Bank Deduction of charges SMAB & SBC from account without informed me?

Question

Hi, I am having bank account in bank at Vibhavkhand, Lucknow, Uttar Pradesh. my account no. is ********2187 I was just checking my bank statement and got the shock because my account has been debited by SMAB charges NOV15+Stax65.25= Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from bank No call, no mail and no msg. Now that I understand that bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money.
 

Answer 1

Dear Sandy

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

As is evident from your mail, the Bank debited SMAB charges.  If you feel that the same were wrongly debited, in spite of maintaining the required minimum average balance, you may write to Bank's management for refund.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA