Failed ATM transaction?

Question

ATM no. SPCNF 134\ of bank amount not received Rs.5000/- Date and time of transaction: 11:46 AM, on 11/01/2016 Debit card no: XXXXXXXXXXXXXX3596 Amount debited from above Bank A/C but ATM failed to give delivery of the money. I request your help to get back my lost money. with regards;

Answer 1

Hi Harendra,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

If there was a guard at the ATM site, I hope you have informed him about the case and has registered your complaint in the complaint book maintained at the ATM site. However, now you can lodge your complaint in writing with the branch of your Bank and demand to see the CCTV footage also. If your complaint is not resolved by your  branch, Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

om the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)