Telecaller related?

Question

I received a call today at 4 pm  from Delhi region. Person introduced as personnel from bank and informed that u had around 4000+ payback points from my earlier transactions and had got expired and he will put it back to my account and I require to verify the credentials. He asked for debit card expiry date and I flatly refused to disclose.He started raising his voice and said he will nullify the payback points and make it zero for which I asked him yo send an official mail for which I shall reply.
My complaint is whether this is an authentic call. If so the caller doesn't have basic sense if speaking.  If it is authentic, why such a thing requires our confirmation? It should be directly credited ...

Answer 1

Hi Ravi,

It is not an authentic call. Probably some body is trying to defraud you after obtaing the pertinent information.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)