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Please help me to understand what is DD |They do not issue D D without Account |Logged a Complain with RBI regarding Fraud |Mis Behave And Abusing Me |Cheque Clearing Amount Diffrence |Excess deduction of intercity charges |Unprofessional and Not a Fair Way of Collection |Non clearance of Chaque no. 800609 |An amount of Rs 920/- has been debited from my account twice |Not respecting Customers |Transaction Failed Meanwhile Transferring |Complaint status update ID 23790 |Account Issue |Amount Debit From Account but Not Credited To Mahavitaran |How can a car dealer encase the e voucher payment of ZIP DRIVE car loan from HDFC BANK? |Payment Not Ready |Harassment by bank |Credit card status undelivered |About my money is debited but not refunded to me |Refusal attest my passbook |Cheating with bank account |Cash Deposit Machine Error Amount Not Credited to Account |Cr.Card bill issued to me while that card not being owned by me |PF withdraw amount status urgent |

Online recharge not complete?

0 votes
6 views
asked Jan 23, 2016 in Others by Rahul Harijan
 

My mobile no xxxxxx4446 I recharge online for Vodafone site recharge not done but my account transaction is 250 rs is debit for my card no.XXXXXXXXXXX7797 ATM card

 

 

1 Answer

0 votes
answered Jan 23, 2016 by Mohan
Hello Rahul,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please approach your home branch and seek reversal of the amount. If there is no proper response, record your complaint in 'Complaint Register' which every bank branch is required to maintain as per RBI guidelines. Please insist on acknowledgement of the complaint then and there. This very act of persistence on your part will make them see reason and help you get back the money. If you don't positive response within 15 days you must escalate your complaint to Nodal Officer of the bank through email or letter enclosing a copy of the complaint lodged by you. Contact information on Nodal Officer can be found on the bank's website.

 

Regards

 

J R Mohandas

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