Fraud transaction?

Question

On 18th Jan 2016 evening at 2 pm one person took my  Debit and Credit Card details and transacted the value of Rs.4900 from both account.
For that fraud I already spoke to MPESA regarding the fraudulent transactions took place from my account. Date of Transaction: 2016-01-18 Amount INR.: 4900.00.Total amount is Rs 9800. We There has been a transaction made from the Credit card and Debit card. The funds were utilized for the payment towards "Bill desk” which is an application used for India.
hence request you to please contact the merchant too I request you to cancel the payment to the online transaction company and credit the subject amount to my bank account from where it has been debited. I contacted bank customer care. They are NOT cooperating with convincing answers. They have blocked my card from further misuse, But they are saying transaction which has already happened cannot be reverted back. Later I contacted Head Quality services of bank. They are now saying matter is under investigation . They should own this issue and resolve it within next 2 days. I already register a police complaints against this fraud transaction. 
I am registering this complaint against bank for being so negligent, making security breach and ignoring customer requests causing damage in big way. 
 

Regards
Ganesh Wankhede

Answer 1

Dear Ganesh

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Having compromised with your confidential credentials of the debit & credit cards, you should not be holding the bank responsible for the fraud transactions.  Since it is a cyber crime, get an FIR filed with the police, so that the fraudsters can be traced.  Since bank is investigating from their side, you need to await their revert.

RAJA