Fraud transaction from ATM?

Question

Yesterday, dated on 21/04/2016 and unknown person has used my bank atm card [card no. 5497 59xx xxxx 7453] in unauthorized way and made following detailed transitions to your company as-  Date ------- particulars ----------- id ------------ amount  21/04/2016 --------- prepaid card mumbai indian-21/04/2016 time- 08:58:24 ----------486455 ---------------- 2500/- I have complained to branch manager regarding this. Sir, here i request to please help and cancel these transitions and refund back money to my account.

Answer 1

Dear Amar

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I assume that probably in ignorance, you might have disclosed your bank confidential credentials to the so called unknown person, who then siphoned the money.  You should be filing an FIR with Crime branch police and lodge a complaint with the bank.  However, since you compromised with your credentials, the bank would not be able to refund the amount.  

RAJA