Not receiving cash for payment of government tax challan?

Question

In kabirchok branch, Ahmedabad, I gone for payment of Gujarat vat challan through cash.but cashier and also branch manager can not accepted the cash for payment of Government Tax challan.
Who is responsible for non accepting government challan?
Take an action regarding complain.
 

Answer 1

Dear Nikhil

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is suggested to complain to the Nodal Officer of the bank regarding your grievance.  You can find contact details of Nodal Officer on your bank's website. In case you do not get desired response, please do not hesitate to write to BO. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA