Casa deducted in ATM but cash not dispenced?

Question

Dear sir
Transaction no 5430
I have withdrawn Rs 10000 on 12/02/2016 02:43pm amount is debitted from account but cash not dispenced from ATM machine 

Kindly revert back
Basavanthappa T

Answer 1

Dear Basavanthappa,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I am sure you brought the issue to notice of the bank immediately after the ATM operation.

If your claim of non dispensation of cash by the ATM is correct, by now the bank  would have reconciled their account and credited the amount to your account. Or it may take a few more days as generally there is a time lag in the said process. 

After waiting for a few more days, you may take up with Nodal Officer of the bank for early reversal of the transaction. Contact details of Nodal Officer can be found on the bank's website.

Regards

 

J R Mohandas