Money deducted from a/c after atm withdrawl but cash not received?

Question

Dear sir rs 5000 deducted from my a/c but i didnt received cash. i hv registered a complaint in the bank atm branch. but hv not received any response till now.following are the details a/c no: XXXXXXXXXX3761 transaction ID: S22063580 transaction date:25th september 2015 transaction done from: vivek vihar bank  branch atm, new delhi. account is with: safdarjung hospital branch, new delhi i therefore request you to refund my amount as soon as possible... thanking you dr utpal baruah

Answer 1

Dear Utpal

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

You should be complaining to your home branch in writing and under proper acknowledgement.  Sine the period is less than 90 days, you should also insist for the CCTV footage, wherein you can prove that you did not get money from the ATM.  If satisfactory response is not received from the branch, you may further take it up, as per the appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA