I am complain about Refund payment?

Question

I am purchase Lead on 13/01/2016 from Indian Money through your Bank Card but sum system problem in Indian money so company employ told for Duplicate transaction i follow the technical personal but i have 2 transaction so i told to Indian money & your Bank Card Person for 20000/- payment Refund please do not pay Indian money any amount. but customer executive told me for Indian money is not claim 20000/- amount .so i told for stop payment of my 20000/- rs. but he is not agree with me and told for after after some day and told for dispute form. and i agree with him i call after some day company told me for sent dispute form for indian money . i sent dispute form to Bank Credit Card Department for dispute and disagreement with company so please refund my amount after some day from your bank i got mail form bank to please told to indian money for your refund but in indian money is no one reply me or told me for my refund and your bank card charge me 10000/- rs who i am not agree with him .I sent and dispute form first submitted in Bank Credit Card Department and Indian money also . but no one care for my mail and Indian money is credit 10000/- rs balance me for use his app. but i told first Indian money and bank both of for i am not interested with business in Indian money and more then 30 mail to Indian money for my refund but no one is reply me proprietary so i am not pay 10000/- in your bank card pleas solve this problem 

Answer 1

Dear Kalpesh

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It seems that both your online payments transactions were successful and Indian Money was in receipt of the funds.  In such a case, you are required to claim refund from Indian Money only.  Bank must have tried to get the payment reversed based on your 'dispute form', but probably the other bank might not be able to debit their customer and remit.  You need to pursue with the beneficiary of the amount for refund and in the absence may contemplate filing an FIR or initiating a complaint with consumer forum.

RAJA