Cashback not received?

Question

I placed order on 11th august 2015 on amazon app, by which I am eligible for cash back of 15% subject to maximum of rs. 1500, by using your bank debit card on delivery.
I ordered after I was confirmed by both amazon and bank to pay by card on delivery to get cash back.
Since cash back should be credited upto 12th november 2015 but til now I havent received the cash back. When I reported the matter to amazon, they told me to contact the bank. And bank phone banking officers are denying that card on delivery is eligible. I ordered for rs. 12758 on 11th august 2015 and received delivery on 15 and 16 th, on which I made payment by yourbank debit`card.
So please help me in resolving the above issue.

Answer 1

Dear Lucky

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

It is advisable to again check the conditions of the 15% cash back and if perfectly eligible, do handover a written complaint to your home branch, asking for credit of cash back.  If the response is not to your satisfaction, you may further take it up, as per the process stated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access their website https://bankingombudsman.rbi.org.in/.

RAJA