Cashback not received on lime wallet?

Question

I have created the lime wallet offering by bank and they offer 50 rs. cash back on adding 500.00 rs. or more to wallet so I have added 500.00 rs. on my wallet but no cash back received by bank they are making fool to customers. They promised but they not give cash back they register my complaint regarding cashback complaint no. is 3109/2008. But they not give sufficient answer to me on phone calls. I wanna know in how much days they will credit 50.00 rs. cashback on my lime wallet.
 

Answer 1

Dear Kamal

If the bank has still not made the cashback, do complain as per the process enumerated here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA