No response to my request to fix netbanking issue?

Question

Dear Customer Service Personnel I am having trouble logging into Bank Internet banking for quite sometime. The site Certificate is expired and none of the browsers including Google, Firefox, and Internet Explorer are able to login to the account. I have tried to contact baroda customer service over phone and over email. But the customer service has not been of much help is yet to respond to my emails. The customer care number is not working and the other numbers is always busy.
Net Banking Kindly fix this issue at the earliest as this is a huge inconvenience for me. 
Thank you for your prompt attention.

Answer 1

Ms. Sarma,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your communication makes a sad reading of the bank's attitude towards its customers. I suggest you to write your travails to Nodal Officer of the bank. I am sure your complaint will receive due attention and resolution. However in case there is no or satisfactory response within a week,  without losing further time, you must escalate the matter to the Banking Ombudsman for resolution. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank. This would surely work.

Contact details of Nodal Officer can be found on the bank's website. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas