Wrong deduction of amount of rs. 7958.70?

Question

I made an attempt to book my railway tickets from irctc online portal trough my debit card on 14th april, 2016 during the 09:00 hours (Around) but while the transaction twice i refused my ticket booking for some certain reasons of berth availability. But, sir/ma’am, the money is twice reduced from my savings account whereas the tickets are not booked. I checked my transaction trough mini statement where the amounts ( rs 3979.35 + rs 3979.35 ) has been deducted with the term “pos prch”. Its my earnest request to you that please do refund my total amount of rs 7958.70. Please do refund the amount as early as possible.
 

Answer 1

Dear Purnima

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I can't get it, as to how you can refuse booking, after payment.  Please note that, the online payment is made to irctc only after your entire selection is done, including your berth/s.  I assume that you have successfully booked your train tickets twice and accordingly the amount got deducted from your account.  You need to get the tickets cancelled, after which the refund would get credited into your account.  The bank is not holding your funds.  Please take it up with IRCTC for cancellation of tickets and refund of the amount.

RAJA