Atm transaction cancelled but amount debited from account?

Question

I am  your bank atm holder i went to withdraw 2000 rupees from other bank Atm  txn: xxxxxxxxx0551 please return back my money regards

Answer 1

Hi Sartaj,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

You have not furnished details of the case. I have to assume that  A) You tried to withdraw money from ATM, your account has been debited but you did not receive cash;  B) For the said wrong transaction, you have approached your Bank but the Bank is not responding. 

If my assumptions are correct and you have followed up with the bank, please follow the below steps (also demand in writing to view the said transaction in the CCTV footage of the said ATM) :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)