Bank Account Closing Delay?

Question

I had two accounts with bank, one is salary Account & other is Reimbursable Account. These were closed from my end by personally visiting and written request by completing all the formalities in ICICI Bank, on 15/06/2015. Thereafter, there was no single originated communication from bank, so I have raised a complain on the portal on 26/08/2015. Then suddenly on 8/9/2015, I have received DD of amount Rs. 1535.3(dtd.17-06-2015) without any letter/message, closing statements etc. I have not deposited the DD since it is received too late and without any statement. I am continuously making follow up of my complain from 26/06/2015 till date, however no conclusive answer I have received from Bank complain portal till date. There were only mails and phones stating reply will be on 4/09/2015, 10/09/15, 12/09/15 and now they are stating the reply on 24/09/2015. I strongly disappointed with  bank on this kind of negligence and wanted to fine bank for the trouble given to me.  Regards, Suyog Bhave.

 

Answer 1

Dear Suyog

I understand your trauma and travails.  Please take up your grievance with the management of ICICI Bank and the process is as follows.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA