Privilege bank account - deduction of SMAB charges without informing about the change?

Question

Hi, I am holding a salary account with Bank since 9 years (20/11/2006) and I have been given privileged customer after banking with them for so many years. My account number my contact number  As I have been sent onsite to UK on work, my salary was not been credited in this account, after a long time I checked my account balance for which I got a huge chunk of blow, my money is all gone,  is the the thief. Without any intimation they have been charging Chgs since April 2015 to Aug 2015. SMAB Chgs APR15+Stax55.62 Dr. 505.62, SMAB Chgs MAY15+Stax56.43 Dr. 513.00, SMAB Chgs JUN15+Stax63.00 Dr. 513.00, SMAB Chgs JUL15+Stax63.00 Dr. 513.00, SMAB Chgs AUG15+Stax47.21 Dr. 384.42. 

I don't have any mail informing about this SMAB charges. I have no information from bank has not informed me about change of my account type and the balance system, hence any deduction from account for the same is crime and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

 

Answer 1

Hi Smruti,

Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)