Phone banking support?

Question

One of the worst experience for phone banking and there is no correct options to select the bank and unable to update savings and salary account under one account Really one of the worst experience with phone banking and they dont have even an organised servers and they dont even response

Answer 1

Dear Navin

You may write to the management of the bank, as per the following process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA