Suddenly debited consolidate charjes?

Question

Bank Current Bank ac open zero bal and maintain three years.suddenly without Inforemation.or notice.or massage. they debited Rs1792/-for consolidated charjes From13-9-15 to11-9-15.when ask authority they told you have to maintain Balance 10000 minimum otherwise it will deducted every month. How far it is fair For small business man.
 

Answer 1

Dear Chenu

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

If you got the current account opened with a 'zero' average balance, probably under certain special scheme / category, the bank can not levy charges arbitrarily all of sudden, unless they have given adequate notice regarding maintenance of Rs.10000/-.  You should be complaining in writing to your home branch under acknowledgement, seeking reversal of the charges.  If proper response is not forthcoming from the branch / manager, you should write to Bank's management, duly following the appended process.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA