Find ATM card?

Question

My name Vimles singh.I gave a application with my grandfather nageswar singh to find a ATM card dated 30/06/15.almost 3 months pased away. but ATM card not arrived. give me sollustion.

Answer 1

Hi Vimlesh,

If you have an account, you are supposed to get an ATM card. If you have an acknowledgement copy of the application, which you submitted at the branch, please go to your branch, show them the copy and demand for the ATM card. Inspite of this follow up action, if the branch does not respond, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)