State Bank Of India (SBI) - Regarding issuing of New ATM card?

Question

Dear Sir, I(Avinash Pal) have a saving account I lost my ATM card on Jul 17, 2015 then i requested to block it After I applied for new ATM card at the branch with a written application. On 31st of august visited to branch then manager told me that due to incomplete KYC no ATM card is issued. I submitted KYC on the same day. On 5th of Sep I got a message that New ATM card has been dispatched at home address on 3rd of Sep. Till the 16th sep I did not received My ATM card then again I visited to Branch then they told me that no ATM card is issued for me then i checked ATM pin register where my name with account no. was listed then I asked to manager but he did not provide me any satisfactory answer and I returned. Next day again I visited to branch and contacted to the officer whom i was submitted application for the issuing of ATM Then he told me that due to Zero balance ATM is not issued.Then i deposited 500 to account and again applied for the same. Now till the 23 sep I did not received any message regarding the ATM. then i called to SBI customer care they told that ATM has been dispatched to home address on 18th sep and given me speed post when I traced this no to INDIAPOSt the found that there is no such tracking no. I got so frusteated and its urgent to get my new card beacuse im facing too many problems without ATM. So plz resolve it. Thanks

Answer 1

Hi Avinash,

From your mail it is clear that you have taken up the issue with your home branch several times. Since it is  a case of service deficiency, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)