Duplicate note received from ATM?

Question

We have received duplicate note twice from the same ATM centre of  Bank After so many mails n follow up with bank they are not reverting with satisfactory solutions. Even the regional head of ATM department is also not investigating further on fraud through same ATM twice.

Answer 1

Dear Poonam

If your home branch of the bank / ATM centre is not responding, you should take up the issue with their management / banking ombudsman.  The process is as under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA