Faulty 500 note received through sbi atm?

Question

Hi, I have withdrawn Rs1500 on 19th Feb 2016 from ATM at Mumbai Ghatkopar Patel Chowk in that 500 Rupees is faulty. Two different notes with different serial number are stick together which will not be accepted by any Bank. Please check the attached screen shot for the same I also visited bank (Branch : Ghatkopar East) to inform about the scam and get the resolution. the employees was only asking me to go here and there and not taking the responsibility. And not interested to Help Customer. My request is to bank as my account and I withdrawn money from ATM. Please Look into the matter and Kindly reimburse my 500 Rs at earliest. Please let me know if any details required.
Regards, 
Nandani Sharma

Answer 1

Dear Nandini

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the ATM pertains to the bank, wherein you have the account, the branch officials should have ensured a check and response by this time.  However, if the amount was withdrawn from an other bank ATM, it would be tough, unless you approach that particular bank with required transaction details.  Please check it out and arrange accordingly.

RAJA