Bank employee coming late and declination for help by other employees?

Question

Dear sir/ma'am, My name is Tarshpreet Singh I am from Ambala city, I wanted to open an account in my nearest branch of bank (Geeta Nagri), i reached the bank by 10:00 am for opening my account, but i did'nt find any positive help from the employees of the bank, They just gave me a form to fill, and the form was hard to fill, I finished filling the formby 10:30 am, and when i wanted to deposit the form, the employee whowas supposed to check the form(Mukesh Kumar Maheshvari) has not arrived yet Sir i've been waiting for an hour or so but he hasn't arrived yet, which is very unprofessional, Its 11:40 am already and i've got other work to do, I'll be really obliged if you could help me with this and do something about the bank authorities, As everone else also declines to help a customer, what else are they employed for? Thanking you Tarshpreet Singh Turka

Answer 1

Tarshpreet,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

If you are not getting response from the desk official, you may approach senior officials of the branch. In today's competitive environment, no Bank would like to lose a walk in customer. If senior officials does not show positive attitude, you may escalate the matter to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. As a last resort, you have the option of approaching Banking Ombudsman for deficiency in service.

Regards

Deepak