Unnecessary harassment by bank employees?

Question

I am getting regular call from bank for payment of credit card which is not been issued to me

Answer 1

Dear Naresh,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

All you need to do in the matter is writing a letter to Nodal Officer of the bank from which you have been receiving the calls. You can find contact details of the Nodal Officer on the bank's website. I am sure your grievance will get addressed. In case you do not get any response from the bank, you can escalate the matter to  the Banking Ombudsman for resolution. While writing to the BO, please provide complete details and also enclose the communications exchanged with the bank.

For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

Regards

 

J R Mohandas