Amount Debited Twice From Card-No Response from bank customer care?

Question

I have purchased for Rs.780 dated 8/oct/2015. I have swiped the card for Rs.780 on 8/oct/2015 in cholan super market, Amount debited twice from my card.I has been contact merchant rollbacked on transaction and provided me the report also.But I didn't receive any amount from bank . I had contact customer care multiple times .But, I didn't get any proper response from their side and transferring the call to other person keeping me in the hold . Could you please help me to reverse the amount ?

Answer 1

Soma,

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

Normally, duplicate swipe transaction gets reversed within 7 working days. You might not get credit alert if it was a credit card. In case of debit card you might get SMS alert if you have opted for that facility. If you have done transaction using credit card, please call up on the customer care and check whether any credit has come in your account. If not, you may escalate issue to the nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. If you do not get satisfactory response from nodal officer within a reasonable period of time neither refund of double debit, you may approach Banking Ombudsman for resolution.

Regards

Deepak