Bank customer care complaint?

Question

I lost my ATM card and rs.25000 deducted in my account  on 27.4.2012.i want to know the this transaction has been done in which ATM location and bank name also recover the money but bank is not helping me in this matter so please see in this matter.
 

Answer 1

Hi Priyanka,

Why did you wait for 3 and half years ? Even if your Bank will help you in furnishing the details of the ATM, it is of no use as the old CCTV footage will not be available. However, you have not mentioned whether you had taken up the matter with your Bank in the past and had followed up for resolution. If the answer is yes and you have kept the background papers, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)