Delivery of credit card?

Question

Hello... i have applied for the credit card around 25 days back...i have the msg of OTP on my moblie as well..but whr d hell is card... 2 days back i received a call from blue dart and i was out of station that tym... and whn im calling them now call is not connecting since its a landline number...and u guys havent even provided the waybill no/reference no of blue dart so that atleast one can track the status of the same and whn i use to call ur customre care they say that card has not been dispatched ...just tell me one thing if card is not dispatched from ur end how came blue dart guy called...the services of are pathetic...and ur customer care agents... do they actually know that what is supposed to be told to any customer...I just want my credit card status and the waybill no/ref no of blue dart...

 

Answer 1

Hi Aarya,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

Since you ave not received the proper services from the Bank, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)