Cancelled old card and charged rs.1000 joining fee for new card without prior information?

Question

This is Banks new way of stealing the customers. As part of upgradation they informed that they are going to stop all the services to my old card (4375 XXXX XXXX 9003) and they will issue a new card in place of it. I received a new card and in the next statement they added Rs.1000/- as a joining fee. I had requested the customer care to revert the joining fee, but they did not. I asked her to transfer the call to her supervisor, but they did not. Instead she asked me to cancel the card(SR387559020) but she cannot revert my money back.This is Bank’s big fraud against most of the customers which need to be addressed.

 

Answer 1

Dear Somnath

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I enumerate the steps to take up your grievance with the Bank's branch / Management / Banking Ombudsman.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA