Two wheeler NOC not received till date?

Question

My name is nithish krishnan from kollam dist kerala.account no xxxxxxxxx70333 (F50878)this is to inform you that i had purchased a bajaj pulsar 150 registrd no: kl 2 r 9367 0n 2004 in my father`s name on loan from centurion bank kollam.before completing my 2 wheeler loan i got a personal from centurion bank with 24 cheques started form 16-11-2005 ended in 18-9-2007. the personal loan amount details are as follows loan amount :21000-centurion bank processing fee711=20289 24 emi with rs.1323 1323*24=31752 cheque no:508276 to 508299 interest = 11463 rate=23.3% FLAT i completed both loan. 2 wheeler loan ended in 11-7-2006 personal loan ended in 18-9-2007 From that day onwards i was asking for the noc from centurion bank.they told me it will come from Bombay office to my home.but i didn`t get it.After the takeover of centurion bank by bank we received 5-7 threatening call which was received by my mother.they are telling that 4 cheques were bounced.and i met Mr. Krishna kumar bank kollam branch kerala (i think he was the collection manager)i have all 24 cheque cleared statement, which i submitted to him. he understood it and assured me to get noc.but nothing happened.in my inquiry i came to know that Mr.Krishna kumar shifted from kollam to trivandrum or else.i met another manager in kollam .he also said4 cheques bounced and i have to pay more than Rs.15000 to get noc i gave the copy of bank statement to him and he said he has limitations and the centurion bank loan details is in bombay, so better pay the amount and get noc. i have all documents i am ready to submit any where. What can i do? for 20289 i paid 31753 the agreed amount.how can i pay more? is this the way bank understand our world? i need justice. let me out from from the dark face of banking. my email :

Answer 1

Dear Nithish Krishnan

You are right.  If you have cleared all the cheques that were given towards payment of your vehicle loan, you should not be paying anything more.  You have bank statement, which indicates that all the 24 cheques were paid.  That is sufficient proof enough.  Give a written complaint to HDFC Bank with full details of your loan account duly annexing your account statement.  If they fail to provide you with an NOC, please take it up further with their senior management / Banking Ombudsman.  The process to follow is as under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA