Bna machine has not given credit in my account?

Question

Sir, I has deposited Rs5500 in BNA Machine for using ATM card & BNA machine has not given Credit in my SB Ac No.XXXXXXXXXXX0356 Dt-26.10.15, 10.03AM due to System Error .'Invalid Pin'Transaction Declined Rep.Code.053, Ref.No.7798. Our BR Complain no.XXXXXXXXXX6031, Dt-27.10.15, ATM card no.XXXXXXXXXXX3956, BNA ID-1CRGJAH01(BAPUNAGAR BR BNA)
 

Answer 1

Mr Jigar,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted. 

As regards non-credit of funds deposited through BNA, please approach your home branch and lodge a complain about funds not reflecting in your account deposited through Specific BNA. At the time of daily settlement, Bank officials or its service provider would have found excess cash in the BNA that will be reported to the Bank. You should have got the credit of funds if the Bank has been able to identify the account for the excess cash otherwise Bank will afford credit basis your complaint. If the home branch officials are not responding to your complain, please escalate the matter to nodal officer - grievances whose coordinates (contact) would be available on the Bank's website. If you do not get resolution to your complain within a reasonable period, you may approach Banking Ombudsman for resolution.

Regards

Deepak