ATM money not withdrawn [Resolved]?

Question

The transaction has been done on 6-Nov-15 at bank, New Delhi Station but money didn't come out from machine however amount was debited. Called customer care, they told me that in 24hrs your amount will be credited (don't worry) otherwise you can register complaint. complaint register at the very next day but didn't resolve yet. worst service from  bank. CRN-841367207

Answer 1

Dear Rahul

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the amount is still not reversed, you should complain to your home branch in writing and obtain an acknowledgement.  If their response is not to your satisfaction, you may further escalate it, as per the process given here under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA