Not able to log into my netbanking account.?

Question

I had submitted my application for using net banking at my local branch located at Malakpet. It is more than 3 weeks and the even though the branch submitted my details to the head office no action is being taken and up to now they did not provide me a solution. I have tried complaining on their website but the complaint is not going through. I have also attached the image of the error I am encountering while logging into my net bank account. Is this way how bank treats its customers I believed  Bank stood for good customer service but I'm failing to find it in this case. The bank forwarded my complaint with image to Head Office for further action but there has been no response in this regard. I'm attaching the same image. For further clarification here are my details. Name: Syed  Ahmed, 
 

Answer 1

Mr. Syed,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

I share your concern with regard to general deterioration in the standards of services rendered by banks. For getting quick resolution of your complaint, I suggest you to write to Nodal Officer of your bank, narrating the sequence of events, through email or letter. You can find out the details of the Nodal Officer from the bank’s website.

If the Nodal Officer fails to respond and resolve the problem within 15 days from the date of your communication, you can lodge a complaint with the Banking Ombudsman. For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/

 

J R Mohandas