Credit card fraud?

Question

There was a vishing call from Noida and person claimed as Bank employee and was very fluent and well in command over languague like a customer executive speak and asked about credite card rewards point and issueance of new card, which i never asked for and certainly asked to share the certain TIN appearing on mobile and which they could gatter through online account they had and made transaction of Rs 5000/- towards Vodafone bill desk Merchant and while we appraoch to police station we got the information that its internal bank employee who licks out information for good money to these goons and make sure that their name are not shares elsewhere. trying to get in touch with , other bank but very hard for common person case to be tracked on urgent basis.

Answer 1

Dear Samindha,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.Do not share your bank details with anyone

As regards your loss following sharing of your personal information responding to a vishing call, you are  only to blame for the same. You would appreciate that every bank keeps on sensitising their customers not to divulge banking related personal information to anyone and the bank never asks for such information in any format.

The police cannot make a vague statement that the background of the call could be an insider leaking customer information. It is their  responsibility to investigate, track down the suspect confirm through interrogation and take action under the ambit of law.

Let me summarise the clarion call of banks to every customer as under to safeguard their personal interest.

(1) Do not share your bank details with anyone

(2) Enable SMS alerts for all your transactions

(3) Do not share your password/PIN/MPIN/OTP/TPIN with anyone

(4) Do not get lured by phishing emails/calls promising lottery, refunds, points etc

(5) Do not keep any record of your password/PIN/MPIN/TPIN. Memorise in instead

I trust your unpleasant experience would serve as a lesson and you will share this with your friends and relatives to create awareness so that they won't fall a victim like you.

Regards

 

Mohandas