Atm mistake for refund?

Question

Atm 2nd complainno  I had complain 2 time and branch manager and head branch commuted that your money had been refunded but since last month I had not received my 3000 back in acc. They told that it will be refunded by mumbai .its more than 1 month when it wilrefunded. My acc.

Answer 1

Dear Beena

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

If the branch officials / Manager are not responding positively, should complaint to Bank seniors.  The process is given hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA