Coloured 500 Rs note from ATM?

Question

Dear Sir/Madam, on 24/12/15 at around 7pm, I had withdrawal Rs 10, 000/- from ATM And one note of 500 was reddish in colour and slightly burnt from top. And no one is accepting this coloured note, this is a serious harassment to the customer. Are the bank people not checking notes before putting in ATM, its a big question and to be taken up the bank officials very seriously. Hope to have this addressed asap.
 

Answer 1

Dear Sunil

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Your mail is not clear, whether you reported the matter to the bank, the moment you observed the colored note.  If not, get in touch with your home branch and inform the related officials regarding the colored / probably fake note and request for changing the same.  The bank would definitely examine and consider exchanging the note.

RAJA