Account not closed after numerous effort?

Question

I have submitted the account closure form in the bank numerous times but my account has not been closed yet and every time i get a message of low balance. Its very frustrating for a customer who is staying away from the home bank to try to contact the bank every time and also submitting the forms.

Answer 1

Hi Harsha,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

I assume that that you are having the acknowledged copy / some evidence to support that you have submitted the account closure application at the branch. Whether you are having this copy or not, please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)