Regarding not giving my money back?

Question

Sir, I transfer money on 23 Nov. 2015 to the Account No. Rs/ 9520. But Rupees are not transfered to this acount but decrease from my account . I call to sustomer care but they said money has been tranfered and setteled in 3 days but till now money is not receved back.please register a complain regarding the your bank to give my money back.

Answer 1

Hi Santosh,

Hi Shimna,

Why did you wait for more nearly 2 months ? You have also not furnished details of the case.

When the Payee (receiver or beneficiary) account number information is wrong, A) Either the amount is returned back to the sending Bank (in this case, your Bank) or B) the amount is kept in the received Bank's (in this case, the beneficiary's Bank) Sundry deposit account for lack of  pertinent information. However, if both the accounts (sender and the receiver) are in the same Bank, due to incomplete information, your Bank does not act upon the instruction (in other words, your account is not debited). Please follow the below steps marking a copy to the email id of the receiver / beneficiary, who in turn can follow up with his Bank :-

1.    Go to your father's Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)