Bank Credit Card?

Question

I have been struggling since November End. I could see 6 random Transactions showing up on my Credit card Bill worth approximately INR 14000.
I had not done those transactions and nor I had received any emails or messages about it. The credit card was on my possession.I have made many complaints and filled the 'Transaction Dispute Form' but there is still no response. I am getting the same bill amount and the incorrect transactions have not been eliminated.
 

Answer 1

Dear Das Gupta

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Not really sure regarding the complaints, as to whom they were made.  Please get in touch with the manager of the card issuing bank and handover a written complaint under acknowledgement.  Trust, you never divulged the confidential details of your card to anyone, in person or over phone.  If the bank is not responding or the response is not to your satisfaction, you may further write to the Nodal Officer of the bank / even Banking Ombudsman, as per the process mentioned hereunder.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email).  For address of the Office of the Banking Ombudsman, Area of Operation (jurisdiction) and the procedure for lodging complaint, you may access the website https://bankingombudsman.rbi.org.in/.

RAJA