Online recharge not complete?

Question

My mobile no xxxxxx4446 I recharge online for Vodafone site recharge not done but my account transaction is 250 rs is debit for my card no.XXXXXXXXXXX7797 ATM card

 

Answer 1

Hello Rahul,

At the outset, let me clarify that this site is designed by a group of senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please approach your home branch and seek reversal of the amount. If there is no proper response, record your complaint in 'Complaint Register' which every bank branch is required to maintain as per RBI guidelines. Please insist on acknowledgement of the complaint then and there. This very act of persistence on your part will make them see reason and help you get back the money. If you don't positive response within 15 days you must escalate your complaint to Nodal Officer of the bank through email or letter enclosing a copy of the complaint lodged by you. Contact information on Nodal Officer can be found on the bank's website.

 

Regards

 

J R Mohandas