Amount deducted and it is not reflected in my iWish Account?

Question

I opened my iWish account and deposited 5000 in that account. But that amount is not reflected in my iWish account and it says 'It has been deposited to some other account'. I called your bank customer care several times but has not received any reply from them. And it's not possible to deposit in some other account when we deposit it with mobile app. This is not accepted from such a big firm. The very first experience I had with this app was very bad.And I am not able to use my own funds

 

Answer 1

Dear Kshitiz

At the outset, let me clarify that this site is designed and managed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any complain/query/grievance in respect of financial services. This site does not belong to any Bank or a regulator, which may please be noted.

Please get in touch with your relationship officer / branch manager and seek clarification regarding the wrong credit.  If felt necessary, may complain in writing for a speedy action from the bank.

RAJA

Answer 2

Hi Lohia,

Please note that this site is managed by a group of Banking Professionals to assist Bank Customers to raise any complain/query in respect of financial services and to advise them suitably for resolution. This site does not belong to any Bank nor a regulator and we can not take up your case directly with your Bank.

You have not furnished the details of the case. I presume that the case pertains to a particular Bank and the Bank branch is not responding. Please follow the below steps :-

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online furnishing the details.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman within your jurisdiction (either through letter or email), whose website is https://bankingombudsman.rbi.org.in/