Transaction failed but amount deducted and not refunded in same account?

Question

Sir, I would like to state that on 28.10.2015 by 08.30 PM transaction has been failed during transfer of Rs. 2500 to my bank wallet No. xxxxxxxxxx3980 from bank Pockets saving Account No. xxxxxxxxxx0026 with transaction reference but the same amount has been dedicated from my saving account and til date amount has not been refunded. Therefore, it is requested to refund Rs. 2500 to my saving account which is mentioned above. Thanking you, Regards Dharmvir Kumar

Answer 1

Dear Dharmvir

At the outset, let me clarify that this site is designed by a group of Senior Banking Professionals to assist Bank Customers at large to provide guidance for resolution of any query / complaint / grievance in respect of financial services.  This site does not belong to any Bank or a Regulator, which may please be noted.

You should be approaching your home branch with a written request for reversal of the failed transfer.  The deducted amount must be lying with the bank in some sundry account, most probably due to some technical glitch.  If the branch is not responding positively / satisfactorily to your complaint, you may further take it up with escalation as under.

1.    Go to your Bank’s website and search for grievance redressal (or similar name) button and submit your complaint online.

2.    If you do not receive any reply / satisfactory reply within 10 days, lodge your complaint with the Nodal officer of the Bank (either through email or letter)

3.    If you do not receive any reply / satisfactory reply within 10 days from the Nodal officer, lodge your complaint with the Principal Nodal officer of the Bank (either through email or letter)

4.     If you are still not satisfied with the reply / do not receive reply from the Principal Nodal officer within 10 days, lodge your complaint with the Banking Ombudsman (either through letter or email)

RAJA